Provider OperationsThe systems, suppliers and processes used to deliver managed services.
MSP & MSSP service delivery and customer assurance
Make managed service delivery visible and valuable.
AssurSight unifies service health, onboarding, documents, executive reporting and AI-led customer success in one platform for providers and customers—so teams can act earlier and customers can see the value being delivered.
- Multi-tenant provider workspace
- Customer-facing assurance views
- Configurable dashboards
- Evidence-led reporting
✓Provider and customer views
◎Continuous evidence, not periodic snapshots
✦Provider-branded mobile experience
●Governed AI customer success
One operating layer for the complete customer lifecycle.
AssurSight connects the work providers perform with the evidence, actions and outcomes customers need to see.
Platform
Unify customer health, risk, devices, tickets, integrations and service scope in a configurable multi-tenant workspace.
Explore Platform →Operations
Guide onboarding, handover, monitored assets, recommendations and steady-state service delivery.
Explore Operations →Documents
Manage agreements, service schedules, evidence packs, reminders, acceptance and renewal context.
Explore Documents →Reporting
Prepare executive assurance reviews from live service evidence while keeping providers in control of publication.
Explore Reporting →Integrations
Connect the workspace, security, service-management and cloud systems already supporting customer delivery.
Explore Integrations →Mobile app
Extend customer health, actions, reports and documents into a provider-branded mobile experience.
Explore Mobile App → Evidence-led cyber resilienceContinuous Assurance
Map services to NIST and CAF outcomes, connect each conclusion to current evidence, identify stale assurance and turn gaps into owned actions.
Explore Continuous Assurance → AI-led customer successAI Customer Success Manager
Detect account risk, identify adoption gaps, recommend next actions and coordinate governed customer-success workflows continuously.
Explore AI CSM →Make every stage of service delivery visible.
Replace disconnected tools and static review packs with a continuous service narrative shared by provider teams and customer stakeholders.
- 1Onboard
Capture the customer, sites, administrators and readiness tasks.
- 2Define scope
Map services to devices, documents, packs and expected outcomes.
- 3Deliver
Monitor health, integrations, tickets and service status.
- 4Act
Assign recommendations, customer actions and provider workflows.
- 5Report and improve
Publish governed reviews, track outcomes and improve adoption.
Continuous assurance—not periodic reassurance
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Explore Continuous Assurance
Turn live service data into current evidence of cyber resilience.
Map services to NIST and CAF outcomes, connect every conclusion to its supporting evidence, identify missing or stale assurance and turn gaps into owned actions.
Managed CustomerThe resilience outcomes supported through each customer’s contracted services.
ServiceManaged Endpoint Protection
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OutcomeProtective technology is effective
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EvidenceDefender policy observed today
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ActionResolve two coverage exceptions
Two audiences, one service record
Give providers depth and customers clarity.
Provider teams need operational control. Customers need plain-language progress, evidence and actions. AssurSight uses the same underlying service record to support both experiences.
- Provider workspace: health, risk, service scope, customer actions, connector status and delivery ownership.
- Customer workspace: onboarding progress, assigned services, recommendations, reports and documents requiring review.
- Shared audit trail: one history of actions, approvals, versions and outcomes.
Product evidence that customers can understand.
Use focused product views to explain the outcome, then let evaluators expand the full interface when they need more detail.
Configurable provider views
Adapt the dashboard to different service teams without creating a separate interface for each role.
Customer document actions
Bring acceptance, expiry, packs, reminders and audit history into the service workflow.
Evidence-led reporting
Connect report status to the customer’s live health, risk, scope and delivery record.
Mobile customer experience
The customer experience, in your pocket.
Give customers convenient access to service health, actions, reports and documents between formal reviews.
- Shared app included: provider logo, colours and customer identity applied after sign-in.
- Premium dedicated app: provider app name, icon, splash screen, store listing and notification identity.
- One secure platform: the same customer boundaries, roles and audit trail across web and mobile.
Security and governance
Built for controlled service delivery.
Role-aware access, customer boundaries, approval controls and audit history keep service delivery accountable.
Discuss governance requirementsTenant boundaries
Keep customer views and provider administration separated by scope and role.
Approval controls
Require review before customer-facing communications or high-impact actions.
Audit history
Track document acceptance, reminders, versions, actions and workflow outcomes.
Consistent UI controls
Use shared dashboard, modal and status patterns to reduce operational ambiguity.
See AssurSight in action
Bring service delivery, customer assurance and AI-led success into one platform.
Book a tailored walkthrough of the provider dashboards, onboarding workflows, document governance, executive reporting and AI Customer Success Manager.